I am having the same or close to the same problem as everyone else on this website with this company. I was paying a collection attorney for my Providian account for over a year. I was sent one statement to my old address from Aspire Visa in September.
I called them to find out who they were and why they were sending me a statement and told a lady that I am paying a collection agency for this account, after she told me that it is my Providian account. Why was I never notified of a change? I was notified by the collection agency just two weeks ago, that my account was recalled by their client. They could not tell me why.
They gave me Providians number, who couldn't pull up my information, they gave me Aspire's number, who couldn't find anything. I spent the better part of at least three days until someone at Aspire told me the attorneys who I had been paying, had my account. I call them back, and they kept saying they couldn't help me.
So I call Aspire again, and am told to call back the following week, because nothing is showing up. I call the same number I had been using back, and ended up talking to someone in Calcutta, India, who told me that my account is in legal status and to have my lawyer contact them. Fat chance, as if I did have a lawyer, like they would be able to get through, and understand what they are saying. The person I spoke to spoke very poor English.
I kept trying to call back, but kept getting an automated message from Jefferson Capital, saying that the lines were full, and that I wouldn't be able to leave a message. I call back the next day, and another person with very poor English tells me, after being on hold for about 20 minutes, that they have been sending me statements since August of this year.
I asked her where did they send the statements to, and she said my current address. She lied because I just gave Aspire my new address two weeks ago, and the statement I received in Sept, came to my old address. She told me it was not their fault that I was not receiving statements and to contact the post office. I got frustrated and hung up. They also received my October payment, but not from me, through the collection attorneys. So if you are automatically getting payments from them, why would you be sending me a statement.
I am still lost, because I am wary of making any payments to them. Anyway, I am hoping they will be dealt with so that they will stop these poor business practices and will be run into the ground. The Federal Trade Commission has a form online to file a complaint.
If you haven't done so, please do so as soon as possible. Also, you can try contacted your states attorney generals office, the chamber of commerce, office of consumer affairs. If anyone else has suggestions, please share them. Maybe they will be dealt with and put out of business.
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