I actually did not do business with this company, at least not intentionally. All of a sudden, charges from them started showing up on my credit card statement for a monitoring service I never requested. I had never even been to their website! When I called them, the operator said there was another name on the account, but wouldn't give me any information about it, for "privacy reasons." So, apparently, the person PAYING for the service has absolutely no right to information on the account! He told me I'd have to call their fraud department to contest the charges.
Well GOOD LUCK with that! First, they're only open limited hours. Second, they don't even answer the phone between 9am and 3 pm PST because their fraud call volume is so high. HELLO! Can you say red flag??? It took me weeks of calling to finally get through. When I did manage to reach humans, their computer would conveniently be down or they'd simply hang up on me when I said I had a fraud claim. They don't even bother to say the name of the company or even anything like Fraud department when they answer the phone. They just say hello and believe me, they all sound like they hate their jobs (and who wouldn't?) and you for bothering them. When someone finally actually stayed on the line, he was rude and actually yelled at me when I asked him a question. I had to contest the charges with my credit card company to finally have them removed. So, I got relief, but not through them.
DON'T give this company your money! Don't even go to their website. Even if they offer a legitimate service (which is doubtful!), if you ever need to get any customer service, you clearly won't. It's not worth it. You are entitled to a free credit report every year (go to www.ftc. Gov to see how), you don't need these scammers taking your hard earned money and abusing you for the priviledge. Trust me.
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