We have an existing loan with CitiMortgage, so we went to the local branch office and asked for a lower interest rate. They assured me this was fine and that I needed to reapply for the new rate. I did. Then my spouse did. I got one letter saying we were rejected and another saying the file was being reviewed. I never got one phone call. When I called, they told me to apply again because the "information" was inaccurate. I asked for the manager and got nowhere.
It isn't supposed to be this hard. How can I have a loan with them and be rejected for the lower rates offered now???
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