I'll admit that I'm a lazy bookkeeper when it comes to balancing my checkbook. For the most art, I know my budget and stick to it, with the certainty that money is there when I need it. However, recently as I was searching for a particular charge on my bank statement, I noticed a 'shopping essentials' charge for 17.95.
Thinking it could have been something I purchased online recently, I dug into my receipts to find nothing. After feeling a little panicky, I searched online and read the hundreds of reviews on this website. I called the 1-888 number this morning and talked with 'Nova' who immediately canceled the membership, stating that I had joined off of restaurants.com back in September.
SHe said she could only give me a refund for the latest charge and that I had agreed to the membership. I told her she was wrong and was then put on with her manager, Alisa who said the same thing. She said they couldn't do a full refund.
Once I said 'Ok so you're the manager and your name is Alisa and the other customer representative was Nova right?' She said yes and I said 'Good. I want to make sure I get the names right when I contact your State Attorney General's office, the better business bureau, and file a fraud report with my bank.'
She immediately stated 'You will have a full refund in two business days.' and she gave me the confirmation number. I'll be canceling this debit card and getting a new card so these jerks don't try this again.
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