Consumers beware. I have been charged $700 within 10 days in overdraft fees.
I follow my account fairly close although with the Christmas rush, not as much as usual. I do much of my shopping online. When I checked my account online, it showed multiple payments made to Paypal, etc. Noticing that there was still one check outstanding not listed on my debits, I transferred money from my savings to my checking to cover it so I wouldn't be short. My account was not overdrawn.
The next day, that outstanding check appeared at the bottom of the listed debits for the previous day and because they placed that check at the bottom, it caused all my purchases to be overdrawn. That was 10 transactions that were previously shown paid. To add insult to injury, not realizing there was a problem, I kept buying online only to find out that my deposit was eaten up by fees and once again they charged me another 10 overdraft fees for items purchased. I have $700 in charges and had money in savings to transfer over. I just had no idea that they could manipulate your account like that for their benefit.
I called and asked why the account showed that the purchases were processed and then suddenly a check appeared overdrawing my account, especially since a deposit had been made. I told them even if the check came in before the deposit had posted, they could have just charged me an overdraft for one item, rather than 10. I explained that by charging those fees, they again overdrew my account and charged me again. I further advised them that I believed that they had manipulated my account to charge extra fees. The supervisor said he wasn't going to argue with me, that I had the account for 5 years and should know how it works. I told him that I thought a class action suit should be brought as these were unfair business practices and I believe that my account has been manipulated for their benefit. He said if you would listen to me I could explain. I asked if it would make any difference, he said no, I hung up. Had he agreed to waive a few of the fees, I would have been okay. I would still feel that they screwed me, but I would have accept it. They could care less. Their suggestion is to get a credit card with them with overdraft protection (so that they can charge you interest on their fees). I believe that they are balancing on the edge of a lawsuit. Beware. They are of no help. Now how are you supposed to get a new account somewhere else when you have all that overdraft information against you?
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