This seemed like a simple, single event, fixable with a speedy cash deposit to the bank. I made two cash deposits a day, following the one questionable overdraft. Each and every time I asked the teller for my balance-which includes "actual balance" and "available balance." Told my account was positive and of course all receipts in hand was happy to have quickly resolved the problem. A week later, $500 and GROWING out of my account and there is absolutely no way US Bank will refund the wrongful debits or admit fault. I spoke with a teller who was confused, then the Customer Service Aswsociate in the Branch, and the only way the numbers added up was on their computer. When my Statement arrived a few days later, I was thrilled to see that I was correct and my account had been in a POSITIVE Balance, with the exception of one single incident on one single day. I called Customer Service to resolve this mistake-of course, the Statement showed the facts. After the C.S. Agent lost patience he simply said " well, you can't REALLY trust your statement." Now, my receipts are all "untrustworthy, in bank receipts unreliable, online banking untrue, and statements useless"-according to US Bank-what system are they and we using? The charges I incurred were for inter-bank transfers, bank withdrawals (available balances rangeing from $300-$800) but somehow US Bank stole literally $100s of dollars.
0 comments