I have my mortgage through CitiMortgage, not by my choice, but because they bought my mortgage. I have an escrow account, and this is the second year that I have had to fight to get my property taxes paid on time.
Last year I was contacted by my city treasurer to report my taxes had not been paid, and I commenced to fight with CitiMortgage to pay my taxes. They ended up paying them some time in January of '08, along with the late payment fee.
Fast forward to August '08, and my property tax bill had already been sent to CitiMortgage to get the discount rate if paid by September 30. No such luck. In October I sent another copy of the tax bill to CitiMortgage and spoke to at least 10 people who sent me in circles. November came along, and still no taxes had been paid from my escrow account. I sent another copy. It is now the end of November, and I have faxed a copy of the tax bill to the appropriate office to be paid ASAP.
I called the city building today, and lo and behold, the taxes have not been paid and must be postmarked by November 30, or my home goes back to the tax lien office along with a late fee.
I called CitiMortgage and asked to speak to the President. Obviously this was a sarcastic request, and they could not transfer me to that office. I did manage to talk to an account manager who asked me all kinds of questions and then told me their computers were down and therefore could not help at that time, but I could call back in 1 hour.
I find it amazing this company is on its second bailout from the American taxpayers. You would think they would have a little better customer service skills. No wonder they are in such a financial mess. They take money from us and go out and have a good time at our expense.
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