Wachovia bank which is by bank currently until the rest of my checks are cleared will no longer be my bank of choice. I recieved $140.00 worth of overdraft fees. I made three purchases with my debit card from Monday-Wednesday. All these purchases were under $40.00. The purchase totaled about $30.00, which would of left me with a $10.00 balance. I was getting a direct deposit on Friday, which was good so I wasn't worried. I wrote a check and send it out and unfortunately it cleared on Friday. I take responsibility for that. I did not think it would of cleared since I sent it out on Thursday. Wachovia had the three prior purchases pending, but they did not clear them from my total balance, for a reason I don't understand. However when the check for $173.00 cleared so did the other three purchases. Wachovia cleared the 173.00 first and then the other three. The say that is their policy which is very Ridiculous! You clear the highest amount first to benefit your company, but what about your customers and what is that saying about Customer Satisfaction. This company is saying they really don't care about you as long as they get your money and then some. So that left me with 4 overdraft charges which are $35.00 each. I called the 1-800-WACHOVIA number and talked to them telling them that the three prior purchases were made earlier in the week and why did they only process them after the check cleared. No answers that made any sense or showed me that they cared even the slighest was given to me. Be warned this bank is unbelievable and they are absolutely horrible.
0 comments