We received a card in the mail stating that we were eligible for a guaranteed credit card no matter how bad our credit was, so on approximately Nov 16 we called TS Card Benefits and we were told that we would receive two credit cards from them, one with a limit of $2000 and one with a limit of $7500. We were also told that in order to get the cards there would be a one time fee of $249.00 that would be debited from our checking account in two weeks on Nov 29. At the end of that conversation we were told that our cards would be mailed out ASAP and we would receive them in about two weeks.
Two weeks later the money was debited from our account but we had not received anything from TS by mail and no one had contacted us by phone. We gave it another week before we started calling to find out what was going on. When we called and explained the situation we were told that it would not be two weeks, it would be five weeks before we would be receiving our cards and that the person that told us it would be two weeks was mistaken.
After waiting another two to three weeks we called again and this time we were told that before we would be receiving our cards we would be getting a welcome package with a form enclosed that we needed to sign before they would mail us the cards because they needed a signature from us on file. The customer service rep that we spoke with also told us that our so called welcome package had been sent out already and that we should have gotten it by now. We explained that we hadn't received it and we were told that they would send out another one immediately and that we should get it in three to five days.
We called numerous other times and were told different stories everytime, such as the money will be refunded to your acct within 3-5 days, then that there was a problem so they would sent a check and it would get to us in less than a week, then that the check had been sent out on the 10th of Jan, then we were told that it was sent on the 14th of Jan, then it was supposedly sent out on the 19th of Jan, then we were told that that the check had NOT been sent yet and that they would send it that day, then we were told that it had not been sent because they were waiting for a signature from a superviser, I called again today and explained the situation to another customer service rep AGAIN and was told that he was going to contact the credit department and find out what was going on and that he would get back to us TODAY, needless to say... He never got back to us. We spoke to many different customer service reps, Jake, Nate, Armondo, Jon L. And a few others we didn't names from. Also during these many conversations both my husband and myself asked to speak to a superviser or manager and were denied EVERY TIME, each time with a different reason, such as he was not available, he was not in the office, he was on the telephone and that I would get the same assistance and answer from a superviser.
This has been very frustrating and it seems that we are getting the run around and being lied to continuosly. My husband is working part time and I am disabled and confined to a wheel chair permanently so we have a very fixed income, we need this money. This has not only caused us nothing but problems and stress but since this started our checking account has been WAAAAY overdrawn because we were promised the refund, we have also not been able to pay all of our bills because of it.
There has got to be something that we along with the other innocent people who have been taken by this company can do to get our money back and to stop them from doing this to others in the future. How is it possible that they can get away with this and not be shut down or convicted for fraud, etc.?
If you happen to read this and the story sounds familiar to you, please feel free to contact us at [email protected] or 559-360-7784.
John and Jane
Medford, Oregon
U.S.A.
0 comments