In June my debit card was cloned when i used my card in a fake computer in kiosk fedex, some body make Unauthorized transactions bought flowers and charged to my account. I called to WAMU customer service and they resend to me to the claim and fraud department i was on the phone over 45 minutes for make the first report. They told me about beginning the investigation and they will put my money back on my account.in those days i was moved to new home and they send me the form to the old place, i never knew about these steps and forms must be signed.in August the money was took back from my account
Again and generate to me 4 overdrafts. I call intermediately, somebody (very rude) explain to me about the forms never signed and told me the next step was a re send the form to the right address. I am call intermediately, somebody (very rude) explain to me about the forms never signed and tell me the next step was a re send the form to the right address. Wamu make a mistake sending the letter again to my first address (when i open my account) i call again and some body tell me send a fax with my sign, i did last week but today i received a Collection letter from the bank for the money never i used.
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