I opened an account at HHGregg in Charlotte NC, to purchase a washer and dryer, in January of this year. They finance using GE Money. Below is a statement of my payment history, payment is due on the 28th of each month
2/15 Feb. Payment made
3/14 March payment made
4/01 April payment made
5/01 May payment made
5/30 June payment made
7/01 July payment made
8/01 Aug. Payment made
9/01 Sept. Payment made
Well apparently because I paid on the first for April they applied that I made 2 payments in March and they have charged me a late payment fee of 39.00 every month after that, 234.00 total. Now I agree that I do not look at my paper statements, and I should, but I do look on line to see if my payment was applied and the date it was applied. I looked today at my balance to see what my payoff amount was and noticed the late fee and noticed that they go all the way back to April. I called customer service and was told that they will not refund because my payments were late. I explained that I thought I was paying ahead every month and I pay more than the minimum amount every month. I am a good customer I always pay on time to my knowledge if not ahead of time and I always pay more than the minimum amount. I guess that is my problem I pay them so they will squeeze any way possible to try and get extra money out of me because I am responsible.
The moral of the story don't pay your credit cards on time!!!
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