Company called to offer an intrest free credit card, which naturally sounds great. I requested info so they needed some information, from then on it has been a nightmare!
When asked for my checking information to verify my account, I never expected them to made up check number 9999 and withdraw 199.90, after I specifically said on the recording that I DO NOT AUTHORIZE ANY TRANSACTIONS.
I have spoken to numerous CSRs on numerous days and have been promised many things.
Spoke to a CSR on 12/15/02 who would not give me his name, but took my checking and routing info for a refund. The refund was promised by the end of the month
Spoke to William and Jake on 01/02/03 and both had me faxing statements and cancelled checks to Pat (Pat never returned any of my calls)
I Left numerous messages for Dale Anderson (was given his name as the Manager of the department by William and Jake)
Spoke to Donny who promised a refund of $199.90 to my checking account by Thursday, January 9. He also asked me to send a letter in request of the refund to my checking account. But would have the refund process started immediately
It is 01/09/03 and the refund has not yet arrived. Called back in and got Vinny who said that there is nothing that can be done untill the letter arrives. Requested to get donny back on the phone. Donny said letter still didnt arrive and I would have my refund by monday 1/13/03.
Can anyone provide any contact information of executive level employees for this company??
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