I'm closing my account with Citibank after numerous problems over the past year, including the following.
For the first 6 months after the account opened, they held each payroll deposit for 4-5 days before giving me access to it. They back-date transactions, so they can charge overdraft fees. Example - I paid my electric bill 12 hours after I received my direct deposit. They changed the transaction date on my statement to a day earlier and charged me $60 in over draft fees on that one occasion. Over the last year, this has happend 8 times!
I applied for overdraft protection and was told it was approved 4 different times. The 2nd, 3rd and 4th was when I called back to ask why I don't have overdraft protection and they couldn't find a record of my application or approval. After the 4th attempt, I gave up.
It's time to find a bank that's more competent and ethical with my money.
Carisse
Dallas, Texas
U.S.A.
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