Family Credit Counseling has continued to make late payments to my creditors even though they take the money out of my checking account on time each month without fail. Also monthly statements are not being sent. On July 3rd I called the company to obtain a statement and have not received a statement since that one.
When I contacted the company they siad there was a "glitch" in their computer system which caused missed payments. I have yet to see that missed payment post to my credit card accounts. They remain one month behind in receiving payments from Family Credit.
I have sent an email to the company and am waiting for a response. Since they only have Mon-Fri 9-5 hours I am not able to contact them by phone as I work and do not want to discuss this type of situation in my workplace.
It would be nice to have late or weekend customer service in order to accomodate requests from hard working people trying to clear up credit issues with this company.
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