I have an auto loan with Wells Fargo. The payment was due on May 28th. Starting on Saturday, May 31st Wells Fargo attempted to reach me. They left a message only to try to call again that day 2 more times. Then they called on SUNDAY twice. (Don't these people go to church or have any morals???!!!) When I asked why they are calling me so much when I am not even 10 days late, the response was they are calling me as a 'courtesy'. I responded with courtesy is one thing, what you all are doing is harassing (Harass in the dictionary is defined as 'to bother or torment repeatedly and persistently').
The rep began to talk to me as if I was in collections with an outside collection agency. She was being very rude and condescending. She got me so upset that I asked to speak to her supervisor and she was just as rude as the rep. My spouse had to get on the phone since they got me so upset. I am not one that is easily hurt.
I used to do credit/collections for American Express and if I would have treated a customer the way the reps at Wells Fargo were treating me, I would have been out on the street looking for another job. I guess that is why AMEX won the J.D. Power and Associates award for best customer service. Wells Fargo has a long way to go to meet the minimum standard of excellent service.
This is my first time with Wells Fargo and based on what I am already experiencing, it will be my last time with them. I am a good honest person that fulfills debt obligations (99% on time or before the due date). I just hit a rough patch this month and will be out of it shortly. Banks and creditors need to be a bit more willing to work with someone rather than against them. The way Wells Fargo is approaching me is like I am a deadbeat that doesn't pay their bills.
Since it seems like it is ok for the employees of Wells Fargo to talk to customers like this, it merely demonstrates to me the type of leaders that are running the company. For anyone that is considering talking a loan with Wells Fargo should think twice. Run as fast as you can!
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