I applied online for a savings account with Abbey several weeks ago. After a fortnight I called as I had heard nothing at all from them. They said I should hear something within a week. 10 days passed. No news. I called again and was told someone would investigate and call me back within 48 hours. 3 days passed. Still no news. I called again just now and was told they couldn't tell me my account's status nor did they say why no-one had called me.instead they promised that someone would investigate and call back within 48 hours. Agh!
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