I have been a member since 2006 and today, June 3 I received a disturbing phone call from a customer representative of First Premier Bank. A customer representative from your company regarding my account contacted me. The customer rep started the conversation by indicating that I must pay the full balance due and that my account is in the in house collections department.
I ask them to confirm my account number, and requested information regarding how many days I was in the red. The representative indicated that the minimum due of $25 was due May 26th a holiday, therefore I am 6 days past due. I nearly lost my composure and patience with the representative. I am shocked and appalled that I would receive a harassing collection call on an account that is not 30 days past due.
The representative did not call as a courtesy to remind me of the payment or to confirm my mailing address. I took offense to this call and would consider that Premier revisit their customer account follow up procedures possibly initiate a courtesy call script for the representative to ramble off on accounts that are 5- 10 days past due.
Not all account holders should be subjected to harassing collections calls as those account holders who are 30 days or more past due. Harassment is not legal and it is a drawback to the company. I will no longer refer clients who are trying to re-establish their FICO score to apply for Premiers service. Your service is not a rebuilding platform it is a mobster/loan shark approach of lending funds.
I indicated that I will place this grievance on usacomplaints.com
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