After a litany of unbelievable screw-overs by Wachovia, I have closed my account after more than 20 years. I will mention four, the most egregious:
1. Closed my savings account and deposited the $ in my checking account. The next day I withdrew the $ to open a savings account elsewhere. The next day, i get their magic OD postcard. Ready? They did a "bank sweep" and moved the money BACK into my CLOSED savings account so that when I withdrew it from checking, it wouldn't be there and they could get me with OD fees. No one has been able to explain this. I did get the OD fees credited, "as a one-time convenience" they said. HA!
2. Got a home equity line of credit. My original mortgage was through Wachovia, and had been paid off for years. I had to show them proof of homeowner's insurance. I did. (It was the same as my original loan, but nevermind) THEY BOUGHT ME HOMEOWNER'S INSURANCE OF THEIR CHOOSING AND AT THEIR RIDICULOUS PRICE ANYWAY!!! The card never worked. Every time I tried to use it it came back stolen. Every time from first attempt on. Which meant I had to use my debit card — more OD fees for them! They replaced the card. It showed up as a new account AND THEY BOUGHT ME HOMEOWNER'S INSURANCE AGAIN!
3. I paid off and closed the home equity line of credit (as the card always comes up stolen anyway I couldn't use it). That was 3 months ago. I still get a statement with fees and have to call or go in every month to remind them I CLOSED the account!
4. So what was the straw that broke this camel's back? When, after numerous requests, they sent me my tax information — postmarked APRIL 15th!!
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