(This checking account I only use for paying for bills and dinners at work)
(Here is a copy of my open letter to Wachovia)
Wachovia
Account Services (Disputes)
1525 West W.T. Harris Blvd
Charlotte, NC 28288
RE: Account *134XXX
On April 14th I called to do a stop-payment on a billpay check I sent to Wells Fargo Bank for $300. I realized I made a mistake in my register and was about 15 dollars short. I transferred what I could from my way2save account but it wasnt enough. So, when I was on the phone with your customer service I told them what happened and they said they could not do a stop payment since Wells Fargo is going to present the check as a debit from my account. She agreed that I didnt have enough in my account to cover the amount and said that it will represent to my account at least 2 times before returning to Wells Fargo for non-payment. I was disappointed and said well, I know there isnt enough funds in there and so I will make other arrangements to pay for Wells Fargo since the $300 will not clear my account.
My wife, that afternoon, took $240 out of my account to make other arrangements to pay Wells Fargo. She left enough in the account to cover the $35 NSF that I will receive when the check is presented to my account, and other remaining debits.
Come to find out Tuesday, 4/15, that instead of returning Wells Fargo check for non-payment NSF you cleared it and put my account in the negative by $5.00. Then, your system returned every other transaction, including many $1.75 debits to Walgreens, and the ATM of $240. Now, you are charging my account $245 in total NSF fees.
I called your customer support and they transferred me to another call center that handles courtesy refunds of malicious NSFs. The lady returned to me on the phone and said that she will not qualify me as a courtesy refund because the error is not a bank error. I asked her to repeat what she said and she replied, You erred not the bank so you do you qualify for a bank courtesy refund.
After examining my account policies, from Wachovia, said that if there are not enough funds to pay for checks or debits there will be an NSF fee of $35. What I am disputing is the manner you charged me for my mistake.
The funds were not there for the $300 check to Wells Fargo. So that check should have been NSF. But instead you paid it and charged me 7 separate NSF fees instead of 1 for my one mistake. When in fact I would have been accessed only 1 NSF - if YOU followed your own NSF policy. This is how it would have been had you, your system or customer service worked correctly:
Date Description Withdrawals Deposit Balance
4/14 Purchase Walgreens 1.72 11.23
4/14 Purchase Walgreens 1.72 12.95
4/14 Purchase Walgreens 1.75 14.17
4/14 Purchase Walgreens 2.00 15.92
4/14 Purchase Walgreens 2.10 17.92
4/14 Withdrawal ATM 240.00 20.02
4/14 Returned Debit NSF 35.00 260.02
Wells Fargo ($300.00)
4/14 Purchase Aarons 324.40 295.02
4/14 Trnsfr from #1903 12.06 619.42
Instead this is how your system failed:
Date Description Withdrawals Deposit Balance
4/14 Overdraft/Unavail 245.00 (499.27)
4/14 Purchase Walgreens 1.72 (254.27)
4/14 Purchase Walgreens 1.72 (252.55)
4/14 Purchase Walgreens 1.75 (250.83)
4/14 Purchase Walgreens 2.00 (249.08)
4/14 Purchase Walgreens 2.10 (247.08)
4/14 Withdrawal ATM 240.00 (244.98)
4/14 Wells Fargo 300.00 (4.98)
4/14 Purchase Aarons 324.40 295.02
4/14 Trnsfr from #1903 12.06 619.42
Your department needs to research this situation and credit me for an error I did not make. I made a $35 error - not $245. You need to credit my account $210 in unnecessary NSF fees. Wachovia is not conducting fair business practice by deciding to pay a check that should have returned then charge me $245 for doing so. If this is how Wachovia conducts business then your policies with their account holders are useless.
Sincerely,
Shawn R.
Shawn
Pace, Florida
U.S.A.
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