Surprise surcharges and fees. Switched because their salesperson assured me that I would save money, turned out this account was far more expensive. $25 monthly minimums, large surcharges for all sorts of unexpected things, $5 per month statement fees (which I was told would be removed but never were), on and on - all in the fine print of a very long small print contract. $295 cancellation fee if you didn't catch it before you signed on. I cancelled and was told they "would close the account within 30 days" - I said I wanted it closed immediately. They said "No, your customer agreement states we can take up to 30 days to close it." These folks should be shut down and prosecuted.
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