North American Bancard Complaint
How this company continues to lie and steal from small businesses is unbelievable. With all the complaints (visit http://www.my3cents.com/search. Cgi? Criteria=North American Bancard to see them) why haven't we seen a "Class Action Suit or the complaints attracting the attention of the Attorney General.
In June I spoke with a salesperson that said he could save our company a lot of money processing credit cards; after a few months I realized that we were paying more then ever, I called customer service but they had the attitude that they could care less about what the salespeople say to sign up new customers.
Fed up with all of the fees being charged I stopped using their service in June my bank account is still being debited every month for $35 (5 x $35= $175) with no service being provided. On November 18th I called to cancel the service and was told that I would be charged a $295 early termination fee because my 3 year contract wasn't up (the salesperson lied) and that I needed to send back the Hypercom T7P (salesperson said I would own it after 1 year) or I would be charged an additional $495. I no longer have the Hypercom T7P because it wouldn't work with the new credit card processing service, believing that I owned it because it had been over 1 year; I traded it for a new unit. Since I no longer have the unit I offered to send them a brand new (Hypercom T7P) which can be easily purchased for between $110 and $150, the customer service rep said I couldn't do that and that I would have to pay them the $495.
$295 $495 $175 = $965 with no service being provided!!!
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