This company started off by sending me a statement. I sent a check in for the amount on the statement and went on a family Camping trip. After returning from the vacation I find my bank account empty and several other checks bounced.
I found that, with out any notification or authorization from me, they used my direct payment from the previous mortgage holder to take money straight from my checking account, as well as cashing the check I sent them. At first I figured this was an honest mistake but after calling them and finding that they would have to research the issue and it would take anywhere from 3 weeks to 2 months before I would see the money I needed to make my car payments and other bills I, needless to say, got furious.
I was able to get the money back through my checking account holding bank. They were also nice enough to reverse all non sufficient funds fees, and forwarded me to their mortgage group to help me refinance. I hope I don't have problems with that.
They are now showing and escrow balance of over $500 that was forwarded from my previous mortgage holder. They had one day later sent payment for this balance. Fairbanks denies ever receiving this, even after an "investigation" they still have found nothing. I am waiting on a fax from my previous lender to hopefully get this taken care of.
After my first incident with them I was telling a co-worker what I was going through as he has just went through something similar. Come to find out he was screwed with Fairbanks Capital as well.
I can only hope that my refinance goes through with my current bank. I would be willing to partake in any class action lawsuit that might be coming up.
Bill
Chandler, Arizona
0 comments