Complaint / Review
Wells Fargo Bank
Debbie Hein wells fargo mistake my loss

I had complained to wells fargo bank on numerous occasions about the amount of interest I was receiving on my checking account. The local branch assured me it would be adjusted automatically based on my balance. My balance far exceeded the amount needed to be in their high interest plan called PMA but for some reason even after numerous requests it was never moved into that plan which I was never told about.

All of a sudden four years later someone moved the money into that account and I received the higher interest rate. I questioned the bank as to why my interest rate soared overnight and they told me someone had mistakenly had me in the wrong account and to contact management to rectify the matter. A footnote here is that I was allready fed up with their low rates and when I was bumped up I was in the process of moving the money elsewhere for a better return. I maintained the amount required by Wells Fargo for five months through 11/07 while still questioning Wells Fargo why I did not receive the proper interest amount for the four previous years.

When I moved the majority of my money out of that account the very next statement automatically changed me back to the lower paying interest account. Now Wells Fargo tells me they can, t help me because I had to correct the problem before I moved the money. I tried to! I have asked for e-mail addresses, phone numbers. Contact people and she refuses all my requests. She talks in current terms of my account and will not answer one direct question about why I did not receive the correct interest rate previously. The local branch has told me off the record that someone dropped the ball and now I am out thousands of dollars. Like I stated above it automatically shifted down to the lower paying account but it never shifted up automatically like it was supposed to when I requested it be moved.

Her latest letter dated 1/29/08 states;We regret you did not receive information regarding different account interest rates or services when you inquired about them. No offer of settlement.