While after holding my home equity for more than 3 years I shouldn't had been charged anything, I was charged a closure fee of $15 anyway. I actually would've kept my home equity with this bank, but despite holding over 100k in equity, having an A credit, and never being ever late on any bills, I was granted only 10k with prime 0.5%. While my local credit union granted me 30k with prime - 0.5.
Chevy chase was exteremely slow with any response. It took me multiple phone calls to make them close my account and send the closure letter to my local credit union. I was even told that I should pay them another $15 to send that letter.
Chevy Chase customer service is one of the most horrible ever! Multiple disconnection, multiple transfers to nowhere. Once while I was holding on the line I've heard "phone sex" advertising, like "for $1.99 a minute you can talk with a hot baby by calling..." I couldn't believe what I heard! Was this a joke, an insult or a negligent mistake made during the transferring? Whatever it is it doesn't put a good face on Chevy Chase!
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