I have been a Chevy Chase Bank Visa card member since 2004. When I first obtained the Visa card, it was at a modest interest rate.in March I was in Iraq, coming under mortar fire, being shot at, and had my convoy stopped three times for road side bombs to be detonated. I was late in making a payment to Chevy Chase Bank Credit Card in March and my interest rate went up to approximately 29.99%. I have called multiple times to request that the interest be lowered and each time am told that because of that late payment in March of nothing can be done to lower my rate, despite the fact that I have been making on time payments and significantly reduced the total amount on the card. I have even been told that Chevy Chase Bank Visa is not a charity and that because of the recently enacted rules and regulations by Congress, they can not lower my rate. I find the first statement insulting and the latter statement questionable.
I have asked that an account manager call to discuss this and have been told that one would call within 24 – 48 hours, but no one ever calls. It is further distressing to been shown this degree of disrespect and gives the appearance that Chevy Chase Bank customers are only there to be gouged for profit making and not as a type of partnership that is mutually and respectfully beneficial for both Chevy Chase Bank and their customers.
Chevy Chase Bank absolutely refuses to lower the rate and blames Congress, my ineptitude in not making a payment while my life is in danger, and on the economy. This is simply not how one should do business and is an example of why the banks are in such dire conditions.
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