First, the representative for their company, Joseph Tanella, came to our small business persuading us to change to his processing company for our credit card merchant. Bottom line, this company would save us a very minimal amount each month, however i was unhappy with our processing company at the time, so i made the bad decision of changing over. First the rep did not come back to help us set up the terminal as he promised. Then i get charged a monthly fee of $30 for nothing, i never used the terminal!!!
After i threaten to cancel, he promised me that i would be refunded the $30 and finally come to set up. He came, but I never got the refund, and now have to harress him to get back my money. Thats just the beginning.
Now ive only been processing with them for 3 weeks and they havent sent us over a week's credit card transactions totally over $2,500. I call the company to find out whats going on, a stupid customer service rep. Lies to me and says that i will recieve the funds that afternoon, that there was a power surge on our terminal. (which was a way to get me off the phone!). That afternoon nothing.
I wait 1 more day, call back, finally to find out that a Mark Slaugh, had a hold on our funding due to a large purchase. Does that make any sense? He did not even call to let us know this. I clear up this dumb non-issue, then he tells me he is working on the funds and we SHOULD recieve it that day, which was yesterday. Still nothing, i call him today to hear him say again the same thing he told me yesterday, hes working on it.
WHAT KIND of answer is that??! Everything is computerized. Send out my money!!! I tell him to please expedite it as we have not received funds in over a week and are at risk to lose customers, let alone our business. He could care less! Im a new customer with them, you would think they would want to try to keep customers. He says, theres no way he can expedite it after its out of his hands, it goes through the computer. SO GET IT out of your hands, its not your money to play with.
If you want your small business to suffer with holds on YOUR money, with customer service reps that lie, deceive, tell you whatever they think you want to hear, then this is your company. And if a Joe, Joseph Tanella, comes to your business, please think twice, he is convincing. HE is lazy and a liar, and you will have to call him over and over again to get what he promises to you and what is in fact due to you! You will have to do everything yourself or it wont get done. So im here at the mercy to this incompetent company, that would be better over to let the computer run their business.
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