I am extremely displeased with the services I received from
this company. Flagship Merchant Services does not operate at all like the
representative stated to me before my enrollment a week ago. Last Friday, when I
called Customer support, I got bullied to the extreme from a representative
called Joseph (Risk Department) who flat out refused to let me speak to any
supervisor, when I asked to and later on in the conversation just hang up the
phone on me. Today (Monday) I just found out that the above mentioned Joseph,
closed my account without my permission on Friday after talking to me. He didn't
have the decency, or/and the ethic to send me an email or to call to inform me
about his decision. So my business was without payment means all weekend until
today. When I called him today, he was very arrogant and condescending towards
me and he bullied me anew. Also he informed me that according to my contract he
can close my account without stating any reason. He wouldn't explain anything
to me and threaten to hang up the phone. Furthermore he informed me that the
funds of the two (2) transactions ($approximately $1700) that were made from my
business through this company within that week membership, will be held up to
90 days for "security purposes". He would not explain further. I
tried to call a supervisor or/and manager without success, but was always
directed back to that representative: Joseph. Today has been 2 and a half weeks
and I still do not have my funds and I still did not receive no call, no emails
from Flagship Merchant Services. My business has a legal umbrella along with business
insurance, and I am going to look for legal counsel because of unfair practices
and loss of gain. STAY AWAY FROM THIS COMPANY, as they are a bunch of scam
artists that will sit on your money for ever and treat you like garbage. This
is by far the worst customer service I ever
experimented. Believe me no one show have to deal with such rude, disrespectful,
dishonest people.
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