We purchased a vehicle and our lender was Wells Fargo Bank. We did not have an issue with them until we moved to a new state. First they called and asked for proof of insurance. OK no problem but we couldn't send it to them. It had to come from our current insurance provider. Well we exchanged info and gave them our insurance info and called our insurance agent to inform them of the request. 2 months latter our car loan bill come in the mail with a charge of $169.00 extra for insurance. It took a several phone calls and a fax and thought it had been fixed. Well it did not they are still trying to charge it to us for it. Ok I can forgive, no problem, but now we are in a phone war to get our tags done. We moved from Kansas to Oregon and her you need a title for your car sent in to get a vehicle tag. They have not done anything for it. We were suppose to send our tag fee and the tagging info required by Oregon to them. They sign it and mail it off to the Oregon DMV, and we get our tags in about 4 weeks. Well that was almost 3 months ago. We called them 3 times before we sent it to them to make sure it would not take longer. We were informed everything was in order. We were lied to. When we called them after 2 weeks to see how it was going. They told us they had to send off for a new title and that could take 6-8 weeks. What the heck. That was never discussed or even brought up as a potential issue. Now here we are our tags are expired. We called Kansas last week and guess what? They have not received anything. No letter, no title request, and not even a phone call. Needless to say I called Wells Fargo and do you know what we were told. Well maybe we needed to pay off the insurance balance to get that taken care of. I was enraged now. Spoke to 3 different customer service people at Wells Fargo. They said they sent an E-Mail to Kansas DMV. A dang E-Mail. All they had to do was sign the paperwork and send it in, or sign it send it to Kansas and they mail it in. Now we are going on 3 months of this. Wells Fargo never ever again. I strongly urge any of you to not use them. They don't know or care about there business, customers, or simply doing the right thing!
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