Our account was automatically renewed in March. At that time they added a $25 per month "min discount" charge. I tried to cancel and they said I could only cancel my account on the anniversary date which would be next March and I would have to pay $380 to cancel early, basically the $38 monthly fee times 12 months.
I complained about the $25 charge and a supervisor told me in May that it would be credited and no longer charged. That did not happen.
I spoke to Cameron, a supervisor, in June who told me he would take care of the $25 charge and credit me for previous billings. Now it is July and the $25 charge is still on my latest statement.
After 20 minutes on hold just now, Daniel, a supervisor, tells me that they are going to refund my $100 in excess fees they have charged me. He said he personally signed off on my file when Cameron brought it to him. Daniel did not know why action had not been taken. I will have to wait until next months statement to find out if Daniel in fact fixed the account.
My bank has told me the only way to stop Leaders access to our business account is to close the account and open a new one.
I will let you know what happens but for now I plan to cancel prior to my anniversary date in March.
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