Our account has been drained by this bank, they are major manipulators! When I first began using this bank and using checks only, no debit card, it was fine. Then I got a debit card and our problems began. I had always used the on-line banking to check my balance, pending transactions and such.
Seven months ago we had only one income for 14 weeks due to an unexpected surgery and our finances became very stretched. We would have had a few OD fees, but Woodforest made sure that we had all that they could maniputlate. There would be 4-5 smaller debit card purchases that they would hold in "pending" for as much as 8-12 days although the money was in the account at that time.
Then when a large payment such as our car, house payment or a check to repay a loan from family came in they would process it depleting our account and the next day running all of the smaller items through getting their maximum OD fees. And now that we're back on our feet financially we have money just simply disappearing; it started 4 days ago when I checked my ledger and available balances, paid some bills and had a good amount still left in the account, I rechecked it again after bills were paid.
The next day I pulled up my account and it showed to be negative $93!! I immediately called the local branch, there was no manager there at the time so called customer service and was told that since I had no proof that the money was in the account the night before as I said it was, I didn't print it off as I had never needed to before.
Yesterday afternoon I pulled up the account, they had put $101 back into the account so I printed the screen. My husbands check was direct deposited last night, I pulled up the account today and the available balance was less than the deposit although nothing was processed the night before, nothing changed except that his money went into our account and should have been added to our available balance but was not.
I do have to say that the branch manager has been at least seeming to be helpful when I took copies of the last two days' balance to him and asked how that could be possible... He agreed that there was something wrong and contacted customer service who could not answer his questions to her regarding where my money is? This is not over, or nearly even close.
I'm contacting some agencies that regulate banks and filing a complaint with them, and all other agencies that I can locate who preside over banking practices. Do not, whatever you do, trust your money to this bank. This week I've been talking to some of the people that I work with, a few who have used Woodforest, and they have all had similar stories of being ripped off by this bank.
We have paid over $2000 this year in OD fees because of them holding the smaller transactions until a large one came thru, how wrong! The bank teller tried to tell me that the venders are the ones who dictate when a debit card transaction is "run through" from pending which is an out and out lie and I told him so.
Sorry to be so lengthy but this is a very serious issue when a bank can manipulate someone's money and try to get away with it when the proof is on paper, from their own website, and they still just try to explain it away and keep our money! Everyone who has been robbed by this bank should contact the a bank regulatory agency and file a complaint against them, but you will need proof on paper of their unfair practices. They need to be severly fined, as they have "fined" us by taking our money that we trusted to them!
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