We have just started our business last year and by the beginning of the year we were ready to start taking credit cards to make purchasing easier for our customers and clients.
We decided to go with United Payment Services for our merchant account services. All of our orders have been via telephone and we key in the clients account # etc into a small terminal.
This has been going fine until May when our sales increased to over $15000. Unbeknownst to us this was our limit to MC and Visa sales and was based on what we projected our sales volume to be in a month. We were unaware that we were limited to $15000 and by May 22nd we were about to exceed that and key in 4 more transactions resulting in a monthly sales volume of ~28000.
The customer service is the epitome of disrespect and total apathy. For the last 4 weeks I have been on the phone trying to get to the bottom of these issues. Still this money has not been released to us and furthermore we have been assured this money several times over the course of these 4 weeks but there has always been an issue.
I tried to remedy the over the limit transactions by refunding a customers payment so they could pay us differently and UPS deducted the payment of $6295 from our bank account. But they never released this money into our account, they were still holding it. This was done after a conversation with Kory of the risk management dpt.
Also keep in mind that UPS had already confirmed shipment of all the product that went along with these payments. He knew what we were about to do this refund and assured us that the rest of payments would be cleared because it lowered our monthly sales. The refund was done within 24 hours. Not sure why releasing the money they kept promising is such a hard task? But refunding it is so quick.
This company has rendered us with overdraft costs and we are unable to pay some of our expenses due to their continued holding of money that is rightfully ours. I would recommend that anyone looking for a merchant account pass on United Payment Services. They have hindered us in countless ways.
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