As a new business owner, my partner an I were faced with the dubious task of finding a credit card processor to handle all of our credit card sales. We did some research on the internet and decided to go with United Payment Services - much to our dismay.
In the initial setup phase, we were asked how much sales we wanted to "project", or "estimate"."Project", or "Estimate" being key words here because our company is just starting out. I should also mention that 100% of our credit card orders are done via the telephone.
So business is going fine, orders coming in, and credit card processing to be done. We get an order for just over a thousand dollars, input the credit card, get an approval, and immediately get a phone call asking for all of the customers information.
For starters, we've all placed phone orders for goods and services at some time in our lives, and haven't had to divulge all of our private information in order to complete the transaction. I completely understand the need to verify the name and address/phone number of the cardholder. However, United Payment Services seems to be using this method as a scam to sit on collected funds. This has now happended multiple times with United Payment Services, and when contacting customer service (Cory) tells us that we are committing fraud by not divulging our customers personal information.
They then go on to tell us that we are in a "partnership" with them... Excuse me buy isn't a "partnership" mutually beneficial to both parties involved?
Next, I call in to discuss the issues my company is experiencing and am told that since I didn't set up the account (my partner did), they won't even talk to me, regardless of the fact that I'm the president of the company.
I understand that we live in an era that makes credit card verification an extremely important issue, and my grip is not with the fact that they needed this information in order to complete the transaction. I do however, have a problem with the statement from United Payment Services that the funds collected from the cardholder is their property, until I can prove that the funds are my company's.
I also think that anyone looking for a new credit card processing company needs to do their homework in selecting a company that is both professional and courteous to its customers, which United Payment Services is not!
So if your out there and thinking of a company to handle all of your credit card transactions and you come across a company called United Payment Services, you might consider looking a little further for someone else, I know my company will.
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