This a long story so bear with me plz... in December I contacted Wells Fargo to discuss my options for bringing my mortgage current, I spoke to a Loss mitigation specialist, she informed me that she could help me with getting a loan modification. I gave her all the info she asked for as far as the budget, income, and anything else. I asked her what do I do now, she said just call back every week to check on the status of the loan mod, After agreeing to do so I hung up thinking I had done something good... Boy was I wrong. That was Dec 23.in Jan of the first week of I called back and spoke to someone else in Loss Mitigation, after giving all the info, she asked me what I needed I told her I was told to call in every week to check in on the loan mod process. She told me that it was still in review to check back the following week. I did call back for the next two weeks and got the same response from the Loss mitigation people. The 29th of January I called and spoke to yet another person in loss mitigation only to be told we had been denied the previous week, our only option at this point according to her was to pay the past due amounts or an acceleration letter was going to be sent out. (I have recieved the letter) I explained to her that I could not come up with that whole amount, she said ok and ask me my financial situation again as well as my income and monthly budget, I ask her why, she said so she could see about a repayment plan. After about 10 min. Of giving info and holding for her, she came back with a repayment plan that pretty much gave me 10 days to come up with almost 6k, I explained again that it was not possible to do that. She then told me that since I would not agree with that plan that she was putting me back in the process for a loan modification, I asked her why do that, you just turned me down for one last week and what did she think my chances of getting approved for it a week later. She stated that alot of people get turned down the first time but have a better chance the second time around. I agreed to go for it since I was told that foreclosure would start in FEB if I didnt get this done. I was told to fax in a hardship letter, a budget, and income proof, I went the same day and faxed everyhting off as I was told. She also told me to call in every week to check on the status. During the first week of Feb I decided to give our VA rep a call since we have a VA home loan. My VA rep said that they had no knowledge of us being late, I explained that we were late on 3 mortgage payments, I also explained the whole loan modification process I had just been through. She gave me a point of contact at Wells Fargo to call and discuss with her my options.in the mean time I also contacted a CCS (creditcouseling) to get finances in order and get help. I called Wells Fargo back and asked to speak to the woman my VA rep had told me about, the loss mit person told me that the woman I was inquiring about was no longer there and gave me the name of the lady that was reviewing our case (I have never been allowed to speak to her). I called the VA rep bck and informed her of the news about her contact, she said that was funny because she had just spoke to her 2 days before, needless to say I was confused. I agian called back the following week only to discover that according to a young man there, that Wellls Fargo was sorry for dening me for loan mod previously, and that I should have no problem getting approved. So again I waited, after 2 days of being impatient I called Wells Fargo back to find out that, according to yet another loss mit specialist, I was never being considered for a loan modification that she had no idea what I was talking about. So here I go again, I explained that I had spoken to alot of people at wells fargo and had gotten alot of different stories, at this point I was completely confused on how every loss mit person had a different story to tell me, I was also told during this time that I could not send them any money at all. After talking to someone else there a day later I gave my VA rep another call and said I was done with dealing with Wells Fargo and have decided to take out 4 payday loans to clean this up finally. Oh, as for the CCS company that I called that Wells Fargo recommended to me, I called them, done a whole workup with them and they sent off the papers to try and get me a repayment plan, the lady there said that she knew it was a shot in the dark because Wells Fargo hardly ever works with them to settle issues. (so much for trying to get other help) So to rap it all up Wells Fargo has told me for 3 months not to send them any money and to go with the loan mod, only to be turned down -approved-and turned down again, I am now 4 months behind as of Mar 08 and looking at dropping 8k on mar 1 08, I am unable to pay any other bills or food for the month but they will get their money... And I will be late again in apr 08 because I have to pay back all the short term payday loans. Thank you Wells Fargo for 3 months of messing around, and a huge headache.
Peter
crestview, Florida
U.S.A.
0 comments