They have faulty auto pay service that they will not give you proper credits for payments, They mark late because of it they also make us have bad credit rating in the credit bureaus! Goodness sakes I was called You people when trying to explain this situation! And still charge fees for improper late fees
I have been hung up on 6 times in past 2 months!
They have refused payments on the automatic payment system 2006 then when I called them in a lady named Joyce refused the payment too!
On Dec 15th the auto payment system refused our payment and of course the office was closed for the day so when they called me 12/20/06. I told them I was going to mail payment since thier system messed up again and they were gonna try to charge me a illegal late fee again, this lady Traci stated that I should just give her the info off my check and let her put my payment through well she give me wrong confiirmation numbers and they stole 505.04 to much money from our checking account, which overdrew our chcking account right before Christmas ruining our holidays, messing up the budgeting so grand children did not get even amount of gifts and we could not get our 100 gallons of fuel.
I let them know this when I called them on 12/22 asking them to return the money stolen out of our checking acct.By them I spoke with Ann, and Kim this day! After getting hung up on 3 times! Before I spoke I threaten to get off the phone and call the district attorney if they hung up on me again! I have turned them into the Pa gerneral attorney and the office of thrift Supervision and so far nothing! Pa General attorney still working on this!
I have been reading articles on the net and from what I hear they mostly do not respond if they can get away with it!
Also after these events we recieve a paper that THE RIGHTS TO SERVICE account is being to ASSIGNED, SOLD, OR TRANSFERRED TO Wells fargo Home Mortgage Loans out of P O box 10334 DES MOISE, IA. 50306-0335 FROM WASHINGTON MUTUAL!
I after reading all that I have believe that there is proof of scamming, I believe they are monitizing money which is illegal, and there should be some thing done by the goverment to stop them from stealing from the consumers of America! They should have to forgive every one of the consumerss of all there debt and send all paper work to them and be closed down for good!
By the way before I got Januarys payment processed correctly I had been hung up 3 more times by Andrew, SHansel? Spelling with that name also one that I did not get name off Then Holly finally got things squared away and processed the payment correctly but I believe it may still have been reported late to credit bureau even though had started to make payment on the 15th and did not get processed until the 17th of Jan
I would not be afraid to bet that they are defrauding the US Goverment too! Seems like they are doing everything else illigal!
Mary
Ashville, Pennsylvania
U.S.A.
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