I have a checking and home loan account with Wells Fargo. I use their online service. On 10/26/06 it became necessary to close one checking account with them and open another. Was informed at that time that that all Wells Fargo accounts would reflect this change.
On 11/9/05 I made my monthly online house payment for November. (This must be done from a separate Wells Fargo website, one different from online checking. On 11/14/05 I was notified that this payment was rejected account checking account closed.
I contacted Wells Fargo Home Loans to seek remedy. I was told that it would be necessary to change the checking account number on that web site and resubmit payment. If this was by 4 P.M. That day the payment would be drafted from my new checking account with no penalties.
I did as instructed on 11/14/05 at 10 A.M. I received an email thanking me for the payment and stating that the funds would be drafted from my account on 12/1/05 for my December payment. When I called and inquired about the wront dates I was informed that the funds would come out of my checking account.
On 11/25/05 when funds had not been drafted from my new checking account I called Wells Fargo and talked to numerous people, they would not give last names. I was informed that I was becoming deliquent on my account. To become current and to avoid not going 30 days past due, I would need to make payment by phone for $20.00 and would be assessed late charges of $68.00.
In conference call to online Wells Fargo home loan banking and Wells Fargo Customer Service, it was confirmed that I had made a payment on 11/14/05, but it would only be applied to my December bill and not my November bill. I was also informed that I could mail the payment in or go to a local bank but that would be past the 30 days past due time limit by the time they posted.
The only option I had to avoid going 30 days past due and being reported to the credit bureau was pay to pay the $88.00 charges and penalties. A total ripoff. WELLS FARGO, Shame On You!!!
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