I opened a Bank of America account had it opened for 2 weeks enough time for me to recieve my welcome package in the mail along with my checks and Check Card. I deposited about $12,000.00 cash into my account the next day in the branch, from my old bank account I used to have with Wachovia. I have roommates granted and I noticed that I had a couple of checks missing from my checkbook and I immediately called into Bank of America to file a claim of stolen checks, Bank of America totally dismissed me calling in to report stolen items and told me my account was put on freeze because there was some funds deposited into my account via Online Bank Transfer within the branch and tryed to write a check out and cash it in the bank.
Obviously I decided to conduct my own investigation an contacted the owner of one of the accounts the money was transferred and she explained to me that the representative that she spoke with assumed that I had no clue this was being done and that I have no reason to conduct in this matter because I had plenty of funds in the bank.
So since Martin Luther King Jr Day was on Monday the proper department I was supposed to contact would be closed from that friday that I found out and my account was put on freeze until Tuesday. I contacted the bank of Tuesday morning of course because I have been without money since the previous Friday and they transferred me for 6 hours total back and forth and came to the conclusion that they are not able to change my account number for some reason unstated and that they will send out the money they owe me soon how soon they would not state.
I do not understand Bank of America they have a brochure clear as day that they send you in your welcome kit stating that you have Zero liability of any type of Fraudulent Activity that you do not conduct and they held me liable for something I did not conduct as far as me trying to speak with supervisors that was thew the roof because the representatives would hang up on me even without me showing any attitude towards them or disrespect they would just straight hang up. What steps should I take now??
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