I agree with Natalie from Brooklyn above. The same thing is happening with me. As I explained to the FTC, I knew the fees that are assessed at the beginning when you open the card. Fact is, my credit is bad and though I knew that in the short-run I'd be paying through the nose, I felt that in the long run positive payment history on an open card would help me. Well, the more you know...
I opened the card on January 1 and promptly made a payment by autodraft from my checking account. A few hours later that payment was posted to my First Premier account. Later on the next day, it was processed. My bank reflects payment to First Premier on the second. The money was taken from my account.
It is now January 15 and no credit has been posted to my card. I don't need it to be; the purpose of this card is only to show timely payments. However, everything that Natalie outlined above is absolutely true. For paying on time (and above the minimum) I've been penalized.
Furthermore, I'm now weary of even giving them my checking account number for fear that they'll raid that at some point as well. To be on the safe side, I'll be explaining the situation to my bank on Tuesday and will be changing my bank account number.
As well, their "customer service" is horrible. The "people" they have answering their phone are rude and unhelpful and condescending as well. They ought to consider the fact that they're call center ops before acting the way they do. Their website communications are absurd in their evasiveness.
THIS IS A HORRIBLE COMPANY and as I stated above I've already filed a grievance with the FTC. I recommend that anyone else having any trace of a problem with First Premier do the same. If you can afford it or have a lawyer listen to your complaint, do that as well. We who have to stoop to these levels to repair our credit shouldn't be raped by these companies just because we have been delinquent in the past. I make no excuses.
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