Usacomplaints.com » Business & Finance » Complaint / Review: US Bank - What Five Star Service Really Means... Stealing Your Money. #196471

Complaint / Review
US Bank
What Five Star Service Really Means... Stealing Your Money

I opened a checking account at a US Bank location inside a Schnuck's Market. I opened my account at this location because it is across the street from my office. I assumed (never do this) that all of the local branches were managed out of the main location in the Quad Cities. This fact plays a role later.

I was told by the teller who opened my account that all checks deposited have a five day hold before the funds will be available. She then told me that I could request that my check be CASHED by the teller then deposited for instant availability. Sneaky.

I took my payroll paycheck on 10/24/06 to the branch to CASH, I asked for some cash back and then for the remainder of the funds to be deposited. I was handed $150 in cash so I assumed (again, never do this) that the teller had done what I asked her to do. Not so.

She deposited my payroll check, mind you, I still don't know how I ended up with cash back if my check was deposited. Here's why... Remember that five day hold. My funds were made unavailable to me for five business days. The five business days began on 10/25/06, which meant that I had no access to my hard earned money until 11/01/06.

In the meantime, I wrote a total of five checks. Note, that I assumed my check had been cashed and that the funds were available. Not the case. My check was being held while the bank was processing the checks that I had written, overdrawing my account and accruing "service" fees. Four of the checks were process three times. One was processed twice. While the charges are accruing from the bank, the folks that I had written checks to were also charging me an additional $30 for each check which also hit my account charging me an additional $35 for overdraft fees.

I went to the Schnucks branch to speak to Pam Johnson, the branch manager, during the five day hold. At this point, the checks had only hit my account one time. Pam has been in banking for 15 years and knows that those checks were going to be processed two more times. The one time I spoke to her face to face, she made me feel like a complete idiot for overdrawing my account. I needed her help so I maintained my composure. She refunded $150, but did not release the hold on my paycheck. This caused a snowball effect with overdraft and "service" fees.

At this point, I have deposited over $2000 into this account. I have only asked for $1012 of this money.US Bank has assessed penalties in excess of $1142 for me to use the money that I deposited into their bank.

Please note that I went back to the branch three times to speak to Pam. She was out of the office in meetings each time. I asked for her to return my phone call. She said that she "tried to call." I have voice mail. If she tried to call, I at least should have gotten a voice mail.

Having been made to feel stupid once before, I decided to try to contact Pam's boss. I have moved up one notch on the ladder to Donovan Williams out of Minneapolis. Why Minneapolis? The in-store branches are not included in the local district. There is no one in the Bettendorf/Davenport area that has any authority over this branch. I was told that US Bank prides itself on a 24 hour call back time.

I began calling Donovan Williams SIX DAYS ago and still have gotten no resolution. I also emailed Donovan Williams with this issue and have gotten one call in return. He told me that this is my fault and that he is the ultimate decision maker. While Donovan Williams has been in his important meetings, charges continue to accrue on my account.

I have to believe that in this is not the Five Star Service that I was promised. I am not a wealthy person and I cannot afford over $1000 in service charges and penalties to use MY money. I did not write checks in excess of the amount deposited, but I am willing to cover some of the charges. I am willing to negotiate a reasonable and fair solution. Had my teller done what I asked her to do in the first place, I wouldn't be in this situation at all.

US Bank will steal your money without apology. They will charge you dollar for dollar on your money. When an issue arises, be prepared to be blown-off, ignored and treated like you are a piece of trash. Expect your phone calls and emails to go unanswered. Expect to feel that you are being robbed under the guise of policy.individuals do not matter to US Bank. Policies matter to US Bank. I am nothing to them except an extra $1000 in unearned "service" fees.


Offender: US Bank

Country: USA   State: Iowa   City: Bettendorf
Address: 858 Middle Road
Phone: 6123034194

Category: Business & Finance

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