I did an ATM deposit into my chasse bank account on 10/09/06 in the sum of $250.00 cash at the chase 601 East tremont avenue, bronx, New York branch, hoping to transfer the money into my bank of america account during the week for payment that I had earlier scheduled to go out.
I checked my chase account online the following day and saw the money in the pending column, but on checking again three days after to see if it had posted so I can transfer it to my bank of america, behold, $250.00 simply vanished.
Alarmed, I made several calls to chase disputes department demanding my money back so that I can meet my already planned financial obligation for that week (don't forget I had scheduled a payment which was going out of my bank of america for 10/16/06), and also I demanded a written explanation in timely fashion to know exactly what went wrong.
Not only was the agent I spoke with arrogant to me, she took it upon herself to reproach me saying and I quote: "instead of asking for your account to be credited back with $250.00, you're asking us to write you a storybook."
To shorten a long story, 6 calls and ten days after $250.00 was returned to my account, but by this time I had incurred cost in overdraft in my bank of america checking account and credit card and chase had succeeded in messing up my financial plan and weeks.
One Cory Cole wrote me an unsigned letter dated 10/16/06 that an investigation was been conducted to verify my claim. Another agent by name Carla Copeland, also wrote me unsigned letter on 11/07/06 that their invstigation revealed that my money was processed incorrectly and was not authorized (whatever the jargons meant.)
In this discrapancy, chase made me loose $90.00 in overdrafts and late payment with my other bank which they had refused vehemently to be responsible for, because if they had not been so negligent and inefficient my moeny wouldn't have vanished in the first place.
Further more rather than customer service focusing on the better way to fix the problem they were busy preaching how to plan your money.
But most of all, up till this moment, I am still in the dark as to the circumstance surrounding the disappearance of my money. While more debts had been created for me by one of the so called nations "No. 1 Bank", I have been insulted for asking to know why my money disappeared.
So, if you are reading this, Please note, there are many organistions that call themselves prograssive but are not; Public Relation is one thing, being exactly what they ascribe to themselves is another.
If you still trust Chase Bank and want to keep your money with them and be okay doing so, better be prepared; if not better look elsewhere.
0 comments