4/26/10
I have had a checking account at Chase for more than a year and my complaint relates to poor advertising and fees charged. I opened an account at Chase since an ad specified no overdraft fees and good customer service. I was charged overdraft fees every month. Overdraft fees amounted to $35 per check and some months over $350 was deducted from my account. When I called Chase I was told that the check which was deposited did not have time to clear. The check was from US Life Disability and is my only income since I am disabled. In addition to that, I have an account at Greenwich Bank & Trust for my Social Security disability and when I've tried to transfer money from Greenwich to Chase I'm told to add another bank. I've added Greenwich Bank & Trust multiple times and I'm still not allowed to transfer online. I've called Greenwich Bank & Trust and the only way I've been able to transfer money has been to write a check from my Greenwich bank and mail it to Chase. I've done that more than once and it's not convenient. I'm on a limited income and I do not have money to spend on stamps.
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