Hello... I wanted to make an online purchase and ordered my card on October 3rd. Here it is Nov 16th and I have nothing, but some cheesy atm card with 46.05 on it. I started the card with 50 bucks but on november 4th they took a 3.95 monthly charge for my visa card. They told me in october because I had not recieved my card that they would not charge me, sure enough they did and then told me that they would take it off after I recieved my card. They told me that they sent my card out several times and that i would get it in "7 to 14 biz days" each time, well that time has come and gone several times. They would never let me speak to anyone above a phone represenitive, they are busy or not in the office and one represenitive said that she was the only one I could speak to and she would pass the info to her supervisor.
I told the rep that I was getting worried because there were other complaints about them on thie internet and she told me that it was my opinion and I said no, that it was the opinion of other customers and she said that i was the only one who was complaining. I spoke to them today and they said that they would send me another card, but that if i wanted my money back i would have to send in a written statement.in my opinion these people are a scam and I can't believ Visa is associated with them.
Tonya
Kingsland, Georgia
U.S.A.
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