Wachovia Bank is a BIG FAT LIAR when it comes to "NO FEE CHECKING". Further, they process debits before credits, and their customer services are NONEXISTENT. You are actually CHARGED to speak to a human at Wachovia! Yay!
My husband's paychecks are direct-deposited into our Wachovia Bank "Free Checking" Account. They are to be credited at 12 am each Friday.
However, Wachovia is processing the direct deposit AFTER they process other transactions. This means that transactions made at 10 pm Thursday are BOUNCED by Wachovia - even though they didn't get the info about the transaction until AFTER they were supposed to credit the direct deposit.
We have been hit with $100 fees on the past 3 Friday mornings.:)
When my extremely frustrated husband sent them the last email, he unfortunately included ONE (1) four-letter word. Wachovia responded by stating that he could not use profanity or they wouldn't talk to us - at all. Wachovia ended their email stating "I look forward to serving you again" although they completely failed to address a SINGLE customer service issue my husband raised. They performed NO SERVICE. It is typical that they claim they did! Oh, because he didn't sign the email, even though it's a joint account, Wachovia's Customer Service Rep intelligently thought I had sent the email and I was the one chastised...
DO NOT USE THIS BANK! For YEARS we have tried working with these jerks and it's IMPOSSIBLE! If you want to actually TALK to a human, it'll cost you $10.00 a month! They will smack you with fee, after fee, after fee and not explain a single thing! The last time I spoke to them about the fees, I was told that the transaction occurred prior to Friday (late in the day on Thursday) and thus "happened" prior to the direct deposit. However, they didn't get notice of the transaction until AFTER they should have processed the direct deposit. When I mentioned that fact, they completely blew me off. DO NOT USE THIS BANK.
Wachovia Bank is an opportunistic THIEF of customer funds.
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