Complaint / review text:
I have been a loyal customer of Capital One since 2000. I have never missed a payment nor until recently have I not paid my bill in full.in Sept I paid the minimum on my bill.in Oct I went ahead and paid my bill in full including interest charges and interest charges that would accrue during the transistion of moneys. I ended up with a $10.00 credit. Of which I used $6.66. I made another purchase for school supplies and used the remainder of the credit.
This month I get a bill being charged for the credit it seems. I was charged finance charges for a negative balance and I wasn't told the proper way the finance charges work with their company. I was told when I paid my bill in full I would no longer owe Captial One. Which of course makes sense. Now I find out I won't owe finance charges, unless, I use the card again. If I do then I will be charged finance charges again until I can pay off my balance in full two months in a row.
I told them to send me in writing the amount I owe with the terms I will no longer owe if paying this amount by this day. I have already setup to pay this amount online including finance charges. I will be ripping apart that credit card after that.
Funny thing is I did the same thing with Providian and they still acknowledge that they owe me money. It was the EXACT same scenario and yet Capital One treats a loyal customer like this? With Capital One they try to charge you finance charges for money they owe you.
I think Capital One has gotten too big to care about their customers anymore. So long as they make money ripping people off they don't give a damn.