In March of this year I bought a washing machine and a 32 Sony TV at The Best Buy. I put it on Best Buy's credit card trying to take an advantage of the GOOD offer of no payments and no interest for 12 months. On the beginning of June I was contacted by a mail carrier about a letter addressed to my wife, but the house numbers in the address ware mixed up so he wanted to make sure this letter is for us.
It was a statement from HRS USA Inc, stating that my account is 2 months pass due and there was a charge in late fees of $59.00. Next day I called customer service and it was explained to me that there is no such thing as no payments for 12 months and I was misinformed in the store, they always send the statements on time (?) (So How comes I did not received past 2 statements and they did not get it back as undeliverable mail?), they do not remove the late fees, the information about my 60 days past due was sent to TRW, and now it is my problem not theirs.
(167 complains about HRS in past 12 months on this web site alone and most of them about late fees, messing up the addresses and withholding statement, I think it will become their problem),
They are also not obligated to send me a statement, but I am obligated to make a payment on time! I wish, I were not misinformed at Best Buy. It looks like there is no hope for getting my money back for late fees, I'll just try to get 60-day pass due of my credit. Hope I'll do it. But it looks that Best Buy lost another customer, and it just happened when I'm on the market for a new computer.
PEOPLE AT BEST BUY, good luck with your business, but the future does not look bright.
Pawel
San Diego, California
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