I bought a laptop computer at Best Buy using my HRS USA credit card with the promise of no interest for 12 months. I moved a couple of months afterwards and sent in my change of address to HRS.
I received a couple of statements, and then they stopped coming.
At the time, I was a full-time student with a very hectic schedule. I didn't give a second thought about the billing statements for a couple of months.
When I thought about it, I called the Customer Service Department to let them know I wasn't receiving them. I re-updated my address (again) and received a couple of statements over the next couple of months.
Again, the statements stopped coming. Once I received a statement, the company wanted to charge me $29 in late fees.
I called Customer Service again and they told they didn't have an updated address and I should have known when my monthly payment was scheduled.
They agreed to credit my account the $29 if they received my next payment on time.
I sent in the payment, on time, and the next statement showed no credit for the late payment fee. This issue has yet to be resolved.
Once I pay off this balance, I will immediately cancel the account and never do business with them again.
Troy
Mesa, Arizona
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