Wells Fargo charged me four overdraft fees of $33.00 when I should have only received one overdraft.
I made a check card purchase on 9/14/06 for $13.89. Then I made a check card purchase on 9/15/06 for $9.46. On 9/16/06 I made a check card purchase for $47.30 and a POS purchase of $15.83. Last, on 9/17/06 I made a POS purchase of $71.43.
All of these transactions supposedly posted to my account on 9/18/06. Wells Fargo took all of these transactions and posted them in the order of highest to lowest so they could charge me three additional overdrafts instead of one overdraft.
Also, I went online on 9/16/06 and the checkcard purchase I made on 9/14/06 had already posted to my account but Wells Fargo is trying to tell me that it was "pending" on my account. I know it was not pending as they claim.
I tried calling them on 9/21/06 to see if they would reverse three of the four overdrafts and I spoke to a very rude individual who claimed to be a supervisor (I know from working at Wells Fargo Online in the past that they do not put a supervisor on the phone when you ask for one, they put another representative on the floor on the phone). He refused to reverse the overdrafts and told me that the Arizona law allows them to post the transactions in order of highest to lowest and that if I wanted my money back I should try and write a letter of complaint to the State. I tried arguing that it doesn't matter that they posted those items in order of highest to lowest, but what matters is that they deducted a purchase I made on 9/17/06 out of my account before they deducted a purchase I made on 9/14/06. He said that the law allows them to do this and it was similar to writing a check. I asked to speak to his manager and he told me I could leave a voicemail. I refused to leave a voicemail and asked to speak to someone immediately, he transfered me back into their automated system!
I plan to go down to my branch office today to discuss this matter further but I am doubtful it will get me anywhere.
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