I am running a campaign for elected office. I arranged to make a payment through PayPal and charged the payment on my campaign credit card. When PayPal received the funds, it was to remit them to my webmaster for web services as he is in another state.
PayPal received the funds. However, PayPal refused to remit payment and placed a hold on the account. PayPal notified my credit card companies that I was engaged in fraud. I confirmed with my credit card issuers that no fraud was involved. I also faxed information to PayPal in confirmation of my home address.
PayPal has still refused to lift the hold and continues to ask for information that it already has. PayPal even tried to repeatedly draft my campaign bank account even though no transactions were authorized.
I wrote to PayPal to inquire and ask for a resolution. PayPal refused to respond in the time period set forth in the letter. However, an email was sent to my campaign advisor which denied my request to lift the freeze, refused to pay the bona fide charges, asked for the same information that was either non-existent (I have no proof of the campaign address as it is a post office box) or which was already sent, and refused to refund the overdraft charges which PayPal created.
PayPal can conduct business as it sees fit. However, my letter to someone in authority at PayPal reveals that PayPal derives its "customer no service" attitude from the top. The mentality seems to be "we will only do what the corporate manual says."
Individuals can choose to do business with this company. I will not and will be a customer elsewhere in the future.
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