Complaint / Review
PayPal.com
Account Limited Until Another Person Gives Social Security Number

I am a PayPal customer. My account was limited at PayPal, and they wanted me to fax over my driver license, bank statement, etc. for verification. I did what they asked. Several days later PayPal told me they could not lift the limitation on my account because PayPal links me to another person at my address. PayPal told me the other person at my address has to provide his or her Social Security number before PayPal can lift the limitation on my account.

I talked with Dustin, customer service ID 7209 at PayPal at the Omaha, Nebraska office. His attitude was very rude, and he did not listen to what I explained to him. He kept telling me that until the other person reveals his or her Social Security number to PayPal, there is nothing I can do.

This is a really ridiculous policy, and I am not responsible for or authorized to provide someone else's Social Security number to PayPal. But PayPal will limit my financial assets there, without interest, as long as it does not have the other person's Social Security number.