Took out a loan with eloan to try and save some monthly cash. Rebekah Roat calls for payoff from Wells Fargo who I was with. I gave her Account Info and Social Security Number.
Notice was sent in mail that payoff was less and payments was going to be less. I called 800# to ask them what to do along with question about Power Of Attorney papers to sign and send. I was told to send the Power Check to Wells Fargo and the POA papers to Eloan.
Come to find out she got information on another account I had with my son. So there was still a balance owed.
Contacted Rebekah again. Said Wells Fargo had no other account with my name. I called and even got a balance for payoff.
Rebekah calls me and cannot confirm information. She calls Wells Fargo with Me on conference call. Gets the payoff. Two months later, the amount is approved.
The check is sent to Wells Fargo which leaves a balance still because of the two month delay. That I had to pay out of pocket.
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