After being an excellent customer for many years, always paying on time and more than the minimum, RBS rewards me when I pay my balance in full by sending me a bill for an additional $6.01 in finance charges posted several days after I paid the over $5K account in full. When I called them to get them to waive this ridiculous charge, a very rude Customer service flunky transferred me to an even more rude and incompetent supervisor named LaToya.
When I explained to her basic customer sevice practices and how I would take several thousand dollars of business elsewhere if they refused to erase this illegal and ridiculous charge, she said she that was nice, she really didn't care.
Great customer service, huh? I think I will pay them $6 and see if they are stupid enough to spend 39 or so cents on postage to bill me for that last 1 cent.
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